Refund policy

Refund Policy – Dr. Nadwell

1. General Policy
At Dr. Nadwell (drnadwellofficial.com), we are committed to providing a transparent, fair, and customer-focused purchasing experience. As our products are physical goods (dietary supplements), eligibility for refunds depends on the condition of the product and compliance with the terms outlined below.

This policy applies to all purchases made through our website and associated sales channels. Customers are encouraged to review it carefully before completing an order.

2. 30-Day Refund Window
Customers may request a refund within 30 days from the original date of delivery.

All refund requests must be submitted in writing to our support team at support@drnadwellofficial.com within this period.

Requests received after the 30-day window may not be eligible for consideration.

3. Eligibility for Refund
Refunds may be granted under the following conditions:

• The product is unused, unopened, and in its original packaging;
• The product is returned in the same condition it was received;
• Proof of purchase (order number or receipt) is provided.

Due to health and safety regulations, we cannot accept returns of opened or used supplement products unless they are defective or damaged upon arrival.

4. Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Customers may be asked to provide:

• Photos of the product and packaging
• A description of the issue

Once verified, we will offer a replacement or full refund at no additional cost.

5. Return Process
To initiate a return, please contact our support team at support@drnadwellofficial.com with your order number and reason for the request.

If your return is approved:

• You will receive return instructions
• The product must be shipped back to the provided return address

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

6. Situations Where Refunds Cannot Be Granted
Refunds will not be issued in the following cases:

• The product has been opened or used (unless defective);
• The return request is made after the 30-day window;
• The product was not purchased directly from our website;
• The product is not returned in its original condition.

7. Processing of Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your payment provider (typically 5–10 business days)

Dr. Nadwell is not responsible for delays caused by banks or payment processors.

8. Exchanges
We only replace items if they are defective, damaged, or incorrect.

If you require an exchange, please contact us at support@drnadwellofficial.com with your order details.

9. Contact
For all refund and return inquiries, please contact:

Dr. Nadwell Support
Email: support@drnadwellofficial.com

Please include your order number and a clear description of your request so we can assist you as efficiently as possible.

We appreciate your trust in Dr. Nadwell and are committed to ensuring a fair and reliable customer experience.