Privacy policy

Privacy Policy – Dr. Nadwell

1. Introduction
Dr. Nadwell (drnadwellofficial.com) is committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, or contact our support team.

By using our website, you agree to the practices described in this Policy.

2. Data Controller
The data controller responsible for your personal data is:

Dr. Nadwell
Rua dos Lagares d’el Rei 21C
1700-120, Lisbon
Portugal

Email: support@drnadwellofficial.com
Phone: +351 965846935

3. Information We Collect
We may collect personal data necessary to process orders and provide our services, including:

  • Full name
  • Email address
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Order history

We may also collect technical data such as:

  • IP address
  • Device type
  • Browser information
  • Website usage and interaction data

4. How We Use Your Information
Your personal data is used to:

  • Process and fulfill orders
  • Provide customer support
  • Manage payments and prevent fraud
  • Communicate order updates
  • Improve website performance and user experience

5. Legal Basis for Processing
We process personal data in accordance with applicable European data protection laws (GDPR).

Processing is based on:

  • Performance of a contract (processing your order)
  • Legal obligations
  • Legitimate business interests (e.g. improving services, fraud prevention)

6. Sharing of Information
We may share your personal data with trusted third-party providers strictly where necessary, including:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting and technical services
  • Analytics and advertising platforms

All third parties are required to handle your data securely and in accordance with applicable laws.

We do not sell, rent, or trade your personal data.

7. Google Services (Google Analytics & Google Ads)
Our website uses Google services, including Google Analytics and Google Ads, provided by Google Ireland Limited.

These services use cookies and similar technologies to:

  • Analyze website traffic
  • Measure advertising performance
  • Improve marketing effectiveness

Information such as IP address and browsing behavior may be processed on Google servers, potentially outside the European Economic Area.

More information:
https://policies.google.com/technologies/partner-sites

8. Facebook (Meta Pixel)
We may use Meta (Facebook) Pixel to track user interactions and measure advertising effectiveness.

Meta may collect data through cookies and similar technologies to provide insights and targeted advertising.

More information:
https://www.facebook.com/policies/cookies/

9. Data Storage and Retention
We retain personal data only for as long as necessary to:

  • Fulfill orders
  • Comply with legal and tax obligations
  • Resolve disputes

When data is no longer required, it is securely deleted or anonymized.

10. Security Measures
We implement appropriate technical and organizational measures to protect your data, including:

  • Secure payment gateways
  • SSL encryption
  • Restricted internal access

11. Your Rights
Under GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict processing
  • Object to certain uses

To exercise your rights, contact:
support@drnadwellofficial.com

12. Cookies and Tracking Technologies
We use cookies to:

  • Ensure website functionality
  • Analyze traffic
  • Personalize user experience
  • Support advertising efforts

You can manage or disable cookies through your browser settings.

13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

We encourage users to review third-party privacy policies.

14. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business requirements.

The latest version will always be available on our website.

15. Contact
Dr. Nadwell
Rua dos Lagares d’el Rei 21C
1700-120, Lisbon
Portugal

Email: support@drnadwellofficial.com
Phone: +351 965846935